Visiting slots of up to one hour must be booked in advance with the ward sister or charge nurse and the visitor must be the same person for the duration of the patient’s stay in hospital. The named visitor must also carry out a lateral flow test to prevent people with the virus coming to hospital and spreading the potentially deadly virus to already sick and injured patients.

Visiting arrangements for children’s wards, Intensive Care Units and maternity services remain unchanged and people attending the trust’s Emergency Department must come on their own.

Patients with suspected or confirmed Covid-19 cannot have visitors unless in exceptional circumstances.

Restrictions remain for oncology wards in the Queen’s Centre and in some surgical wards because these patients are at much higher risk of becoming gravely ill if they catch Covid-19.

Anyone coming to hospital for any reason must also wear a face mask as soon as they enter any hospital building although the requirement to wear a face mask on hospital grounds has been lifted. Please note people cannot come into any hospital building unless they are wearing a mask, even if they have a medical exemption, to ensure the protection of our patients and staff.

All visitors should wash their hands thoroughly when they walk into a ward, use hand sanitizer when they leave their relative’s bedside and wash their hands for at least 20 seconds as they leave the ward. People should also follow the two-metre social distancing rule on hospital grounds and in our buildings.

Despite the new arrangements, people should not visit any part of Hull Royal Infirmary or Castle Hill Hospital, including wards, diagnostic areas, clinics or outpatient departments, if they are showing any symptoms of Covid-19 or are unwell for any other reason.

For easy read guides on Covid-19, including advice on handwashing, coronavirus testing and face coverings, please visit the Mencap website.

Guidance for attendance at outpatient departments

If able, please attend for your appointment on your own and as near to your appointment time as possible. If you absolutely have to bring someone with you (for example, patients with learning disabilities, advanced dementia or other physical disabilities) please limit it to one person.
Alternative arrangements are in place for Maternity, Neonatal and Paediatrics services.

All patients and visitors to outpatient departments are expected to comply with face masks and handwashing.

NB. Reasonable adjustments will be made to accommodate the needs of the patient on a case by case discussion, please discuss with the Sister/Charge Nurse for the department. Where a patient requires translation services please refer to the trust guidance on this.

Guidance for communication with wards

The guidance and information regarding how to contact the ward will be displayed in all areas and communicated through social media. Where possible an identified staff member will be responsible for communicating with the named contact on a regular basis to keep them updated with regard to the condition of their loved one.

In exceptional circumstances, for example where patients are requiring family support due to advanced dementia, learning disabilities, critically ill or at the end of their lives, compassionate visiting will be permitted on a named basis only but this must be agreed with the Nurse in Charge and where possible, a visiting time booked in advance. Relatives must leave their name and contact number so we can allow entry to expected visitors only and also enable contact for Track and Trace purposes if required.

Alternative arrangements are in place for Maternity, Neonatal and Paediatrics services.

Where exceptional circumstances are agreed for relatives to visit, we request that all named visitors undertake a lateral flow test on the same day of the planned visit, to ensure we are protecting patients as much as possible. Visitors must be free of COVID symptoms and may be asked to provide evidence of the negative lateral flow test on arrival at the hospital. Lateral flow tests cannot be provided by HUTH but may be obtained free of charge from local pharmacies or from the government website. Visitors will also be expected to wash their hands on arrival and when leaving the ward and wear a face covering.

Maternity, Neonatal and Paediatrics

Appointments and scans

  • Women attending the Antenatal Day Unit are now able to bring one adult with them to the department.
  • Women attending scans to check on the growth of their baby throughout their pregnancy can also bring their partner or another adult.
  • Women attending appointments at the Antenatal Clinic can bring one adult to support them.
  • Women attending community midwifery appointments can bring one adult to support them.

Antenatal, labour and postnatal care

  • Women staying overnight as an antenatal inpatient on Maple Ward can pre-book four-hour visits for one named birth partner with their midwife involved in their care on the ward.
  • Women admitted to the Fatima Allam Birth Centre and Labour Ward can be accompanied by one named birth partner on admission, who must remain in the birth room at all times until their partner is either discharged home or transferred to the postnatal ward.
  • Women who need to stay in hospital after their babies are born can also pre-book a four-hour visit for their named birth partners in consultation with staff.
  • Birth partners must not come to hospital if they are showing any symptoms of Covid-19 such as a high temperature, a new, continuous cough or a loss or change to their sense of smell or taste. They should stay away from hospital if they have come into contact with anyone testing positive for the virus.
  • Women must give the contact details of their named birth partners to ward staff in advance and these will be kept for one month following the discharge from hospital.

Neonatal care

  • Parents with babies in Neonatal Intensive Care are both allowed to attend the unit at any time but are asked to, where possible, limit themselves to one at the cot-side as much as possible. They should wear hospital-provided masks and wash their hands regularly. All efforts are made to give parents the chance to be together with critically ill babies.

Children’s wards

  • One parent/carer is allowed to stay with their child in our children’s wards on HRI’s 13th floor and/or on Acorn Ward in Hull Women and Children’s Hospital.
  • A second parent or carer can now swap with that person (the ‘resident carer’) up to twice daily to allow for respite etc.
  • Both parents/carers can visit their child at the same time for a maximum of one hour per day, and a time slot for this must be pre-booked with the ward.

Ward Contact Numbers

Hull Royal Infirmary

Department Phone Number
Acorn Ward
Paediatric Surgery
01482 602703
01482 602679
Acute Assessment Unit HRI 01482 675042
Chaplains 01482 675966
Day Surgery Unit (Duchess of Kent) 01482 675066
Emergency Department 01482 482174
Elderly Short Stay Unit
Eye Clinic
Ophthalmology Outpatients
01482 608788
Fracture Clinic (Adults) 01482 674378
Fracture Clinic (Children) 01482 675181 (weekdays)
01482 674378 (weekends)
Gynaecology Outpatients HRI 01482 607829
Intensive Care Unit
01482 311728 (reception)
01482 311727 (nurses station)
01482 311736 (nurses station)
01482 311737 (nurses station)
Intensive Care Unit
01482 311724 (reception)
01482 311729 (nurses station)
01482 311732 (nurses station)
01482 311733 (nurses station)
IVF Unit 01482 382648
Labour Ward 01482 604390 and 01482 604490
Medical Day Unit 01482 482287
Medical Outpatients 01482 674853
MRI 01482 674080
Neonatal Unit (NICU) HRI
Neonatal Unit
01482 604443
01482 604391
Neuro-Oncology Specialist Nursing Team
Oncology and Neurosurgery
01482 607831
Orthopaedic Clinic 01482 675181
Paediatric Assessment Unit 01482 674455
Paediatric High Dependency Unit (PHDU)
Paediatric High Dependency Unit
01482 675821
Plastic Trauma and Surgical Outpatients 01482 674789
Plastics Trauma Clinic HRI
Plastics Trauma
01482 674509
Ward 10 HRI
Winter Ward
01482 675010
Ward 100 HRI
01482 675100
Ward 11 HRI
Stroke / Neurology
01482 675011
Ward 110 HRI
01482 675110
Ward 12 HRI
Trauma and Orthopaedics
01482 675012
01482 674230
Ward 120 HRI
Orthopaedics, Maxillofacial and ENT
01482 675120
Ward 130 HRI
Paediatric medicine
01482 674465
Ward 30 (Cedar) HRI
01482 604387
Ward 31 (Maple) HRI
Antenatal and postnatal care
01482 607779
Ward 33 (Rowan) HRI
Antenatal and postnatal care
01482 605381
Ward 35 HRI
Eye Hospital
01482 604385
01482 604346
Ward 36 HRI
Acute Medicine
01482 482136
Ward 37 HRI
Acute Medicine Short Stay
01482 311349
Ward 38 (EAU) HRI
Elderly Assessment Unit
01482 675001 or 01482 675002
Ward 4 HRI
01482 675004
Ward 40 HRI
01482 675040
Ward 5 and Respiratory High Dependency Unit HRI
Chest Medicine / Respiratory
01482 675005
Ward 50 HRI
01482 675050
Ward 500 HRI
Chest Medicine
01482 482225
Ward 6 HRI
01482 675006
Ward 60 HRI
01482 675060
Ward 7 HRI
01482 675007
Ward 70 HRI
General Medicine and Rheumatology
01482 675070
Ward 8 HRI
Medical Elderly Short Stay
01482 675008
Ward 80 HRI
Medical Elderly / Progression to Discharge Unit
01482 675080
Ward 9 HRI
Medical Elderly
01482 675009
Ward 90 HRI
Elderly females
01482 675090

Castle Hill Hospital

Department Phone Number
Breast Care Unit CHH 01482 622633
Cardiology 5-day Ward
01482 461517
Chaplains 01482 675966
Intensive Care Unit
01482 461511
Intensive Care Unit
01482 622670
Day Surgery Unit (Daisy Building) 01482 461751 and 01482 461750
Disability Medicine and Rehabilitation 01482 461021
Endoscopy Unit 01482 622065
GI Physiology 01482 624036
Haematology 01482 461087
Haemophilia 01482 461403
Humberside Breast Screening Service 01482 622300
IMIC – Immunomodulatory Infusion Centre
Immunology / Inflammatory Bowel Disease
01482 461436
Immunology and Allergy 01482 461312
Lymphoedema 01482 461110
Macmillan Chemotherapy Nurse Specialists 01482 461082
Maxillofacial Outpatients 01482 468317
MRI 01482 674080
Neuro-Oncology Specialist Nursing Team
Oncology and Neurosurgery
01482 607831
Oncology 01482 461156
Palliative Care 01482 461146
Queen’s Centre
Oncology and Haematology
01482 461156
Queen’s Centre Day Treatment Unit 01482 461118
Queen’s Centre Outpatients
Immunology, antibiotic therapy, haematology, oncology
01482 461015
Queen’s Centre Pharmacy 01482 674409
Radiation Physics 01482 461377
Radiotherapy 01482 461191
Surgical Admissions Lounge (SAL) CHH
Surgical Admissions
01482 624258
Teenage and Young Adult Unit (TYAC) 01482 461016
Urology Ambulatory Unit CHH 01482 623012
Ward 10 CHH
Colorectal Surgery
01482 623010
Ward 11 CHH
01482 623011
Ward 14 CHH
Upper GI / Maxillofacial Surgery
01482 623014
Ward 15 CHH
01482 623015
Ward 16 CHH
Breast, ENT and Plastics
01482 468616
Ward 19 CHH 01482 623019
Ward 21 CHH 01482 623021
Ward 26 CHH
01482 461613
Ward 27 CHH
01482 461621
Ward 28 / CMU
01482 461603 (Ward 26) and 01482 461600 (CMU)
Ward 29 CHH
Cancer Assessment Unit (CAU)
01482 461465
Ward 3 CHH
Neurosurgery Outpatients
01482 623003
Ward 30 CHH
01482 461029
Ward 31 CHH
01482 461025
Ward 32 CHH
01482 461019
Ward 33 CHH
01482 461016
Ward 7 CHH
Infectious Diseases
01482 623020
Ward 9 CHH
01482 623009
Ward 9a CHH
Complex Rehab
01482 461021 and 01482 461052

This information was last reviewed on: 28 April 2022