Confidential Information about You

Hull and East Yorkshire Hospitals NHS Trust collects, stores and uses large amounts of personal data every day, such as medical records, personal records and computerised information. This data is used by many people in the course of their work.

We take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.

At Trust Board level, we have a Senior Information Risk Owner who is accountable for the management of all information assets and any associated risks and incidents, and a Caldicott Guardian who is responsible for the management of patient information and patient confidentiality.

What information do we collect about you?

The doctors, nurses and team of healthcare professionals caring for you keep records about your health and any treatment and care you receive from the NHS. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer. These records may include:

  • Basic details about you such as name, address, date of birth, next of kin, etc.
  • Contacts we have had with you such as appointments or clinic visits.
  • Notes and reports about your health, treatment and care.
  • Results of x-rays, scans and laboratory tests.
  • Relevant information from people who care for you and know you well such as health professionals and relatives.

It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible.

How your personal information is used

Your records are used to direct, manage and deliver the care you receive to ensure that:

  • The doctors, nurses and other healthcare professionals involved in your care have accurate and up to date information to assess your health and decide on the most appropriate care for you.
  • Healthcare professionals have the information they need to be able to assess and improve the quality and type of care you receive.
  • Appropriate information is available if you see another doctor, or are referred to a specialist or another part of the NHS.

Your information will also be used to help us manage the NHS and protect the health of the public by being used to:

  • Review the care we provide to ensure it is of the highest standard and quality.
  • Protect the health of the general public.
  • Manage the health service.
  • Ensure our services can meet patient needs in the future.
  • Investigate patient queries, complaints and legal claims.
  • Ensure the hospital receives payment for the care you receive.
  • Prepare statistics on NHS performance.
  • Audit NHS accounts and services.
  • Undertaking heath research and development (see below).
  • Helping to train and educate healthcare professionals.

For these purposes we use anonymous data wherever possible.

Who do we share personal information with?

Everyone working within the NHS has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.

We will share information with the following main partner organisations:

  • Other NHS trusts and hospitals that are involved in your care.
  • Clinical commissioning groups and other NHS bodies (see below).
  • General practitioners (GPs).
  • Ambulance services.

You may be receiving care from other people as well as the NHS, for example Social Care Services. We may need to share some information about you with them so we can all work together for your benefit if they have a genuine need for it or we have your permission. Therefore, we may also share your information, subject to strict agreement about how it will be used, with:

  • Social care services.
  • Education services.
  • Local authorities.
  • Voluntary and private sector providers working with the NHS.

We will not disclose your information to any other third parties unless:

  • We have your permission.
  • We have to share by law.
  • We have good reason to believe that failing to share the information will put you or someone else at risk of serious harm or abuse.
  • We hold information that is essential to prevent, detect, investigate or punish a serious crime.

Please ask our staff if you have any concerns or would like further information. Alternatively you can contact the Information Governance Team, Mary Seacole Building, Willerby Hill, Willerby, HU10 6ED, Tel: 01482 477854 or email: HNF-TR.IGTeam@nhs.net

Clinical commissioning groups (CCGs)

CCGs are responsible for planning the health needs of their patients, and for paying to keep their local hospitals running. Information in computerised form is sent to CCGs, with your name and address removed, but including NHS numbers and postcodes. Exactly the same information is sent to the Office of National Statistics which produces information about the performance of hospitals

Other organisations such as specialist disease registries receive information about particular areas of healthcare. This is important to ensure that the NHS provides the best possible treatments both now and in the future.

Research

Sometimes we undertake studies for which we may ask you for additional co-operation; these studies may involve you in extra tests or visits to the hospital. You always have a choice whether or not to be involved after being given detailed information. If you choose not to take part this will not affect your future treatment in any way.

Students

From time to time, staff caring for you may be accompanied by students for teaching purposes. You have the right to refuse the presence of a student. If you have any strong feelings about this or require any further information do not hesitate to let staff know.

The NHS Care Record Guarantee

The NHS Care Record Guarantee for England sets out the rules that govern how patient information is used in the NHS and what control the patient can have over this.

It covers people’s access to their own records; controls on other’s access; how access will be monitored and policed; options people have to further limit access; access in an emergency; and what happens when someone cannot make decisions for themselves.

Everyone who works for the NHS, or for organisations delivering services under contract to the NHS, has to comply with this guarantee.

How you can access your records

If you would like to request a copy of your medical record, please contact Patient Administration on telephone number: 01482 604407.

SMS Text Messaging

Your contact details are important to us; ensuring that we can contact you in regard to appointment bookings, appointment cancellations and as a means of reminding you of your forthcoming appointments.

The contact information we store will only be used by us in relation to hospital business, we will not pass on your information to any other party other than the third party company used to deliver our free of charge appointment reminder service. They are also obliged to keep your information secure and used only for that purpose. Although your data may be processed outside the UK, it will remain within the European Economic Area (EEA) and will have the same protection as if processed within this country.

All personal information will be kept in line with Department of Health retention period policy.

Notification

The Data Protection Act 1998 requires organisations to notify with the Information Commissioner to describe the purpose for which they process personal information. These details are publicly available from the Information Commissioner’s Office.

Freedom of information

The Freedom of Information Act 2000 provides any person with the right to obtain information held by Hull and East Yorkshire Hospitals NHS Trust, subject to a number of exemptions.  If you would like to request information from us, please contact:

Freedom of Information
For Hull and East Yorkshire Hospitals NHS Trust
Mary Seacole Building
Willerby Hill
Willerby
HU10 6ED

Email: foi@hey.nhs.uk

Please note: if your request is for information we hold about you (for example your health records), please instead see above under “How you can access your records”.

Information governance enquiries please contact:

Information Governance, Humber NHS Foundation Trust, Mary Seacole Building, Willerby Hill, Beverley Road, Willerby, HU10 6ED
Tel. 01482 477854 or email HNF-TR.IGTeam@nhs.net