Website Privacy and Cookies

As an NHS organisation we use personal and confidential information for a number of purposes. Please read the separate information under Confidential Information About You for a summary of how we use information relating to your care when you use NHS services.


This privacy policy is specific to the Hull and East Yorkshire Hospitals NHS Trust website (www.hey.nhs.uk) and does not cover any sites linked from this site that do not include the address www.hey.nhs.uk in the address bar. It relates to the cookies we use, and how we will use and protect any information about you that you provide during your visit to this website.

Electronic Forms

We use electronic forms on our website to help us provide NHS services. You may be asked to submit personal information about yourself in order to use these services. We use secure technology to safeguard your data during transmission and prevent any unauthorised access to it. Please read the information under Confidential Information About You for a summary of how we use this information once we have received it.

When you fill in a form on our website, we collect the data shown on the form, and also your IP address and browser user agent string to help spam detection.

Each electronic form contains its own privacy statement with details of what happens to your data after you submit it, as the flow of data is dependent on each individual form and its purpose.

Cookies

What are cookies and how are they used?

Our website uses cookies, as almost all websites do, to help provide you with the best possible experience of using our website. Cookies are tiny text files stored on your computer or mobile device when you browse websites. Cookies store information that is used to help make websites work.

The types of cookies we use:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in if you are an author or administrator. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services.

We do not use cookies to:

  • Collect personally identifiable information
  • Pass data to advertising networks

Which cookies are used on this website?

These cookies are generated by our website on behalf of and for the use of Hull and East Yorkshire Hospitals NHS Trust. We will benefit directly from the use of these cookies.

Cookie: Hull and East Yorkshire Hospitals NHS Trust
Example name: heynhs, SESSIONID
Purpose: These cookies ensure our website functions correctly and provide security authentication.

Cookie: Google Analytics
Example name: heynhs_gid, _ga, _gid, _gat
Purpose: We use Google Analytics to measure traffic on our website. Google has its own Privacy Policy which covers how it uses your data: view the Google Privacy Policy. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Third-Party Cookies

We embed third-party content on our website, such as videos, accessibility tools, and social media feeds. This content is not held on our website. The suppliers that host this content may set cookies on your computer or mobile device when you visit pages containing this type of content. These are known as third-party cookies and are delivered on behalf of third-party suppliers. While we constantly monitor our website to ensure embedded content functions correctly, ultimately this content and any resulting cookies (including their names) are subject to change at no notice, and are beyond the control of Hull and East Yorkshire Hospitals NHS Trust. Please visit the third-party provider’s cookies policy if you have any concerns.

Third-Party Provider: Care Quality Commission
Example names: _gat_cqcTracker
Why we use it: To display our CQC rating on our website.
Why CQC uses cookies: To track how many times people have viewed their ratings. More information about CQC cookies.

Third-Party Provider: Browsealoud
Example names: __ba_allow_secure, __ba_launch_audio_alert, __ba_settings, __ba_cookies_enabled, __ba_plus, __ba_trans_ok, _baga, _gat_batracker, rwebooks-x, rwebooks-y
Why we use it: To make our website more accessible with easy speech, reading and translation tools.
Why Browsealoud uses cookies: To remember your preferences so you do not have to set them again. More information about Browsealoud cookies.

Third-Party Provider: Vimeo
Example names: vuid, player
Why we use it: To embed videos on our website.
Why Vimeo uses cookies: To track how many people have viewed Vimeo videos and to remember user preferences. More information about Vimeo cookies.

How do I delete, block or restrict cookies?

We never use cookies to collect personally identifiable information about you. Also, please be aware that restricting or blocking cookies may impact on the functionality of our website.

However, you can delete, block or restrict cookies using the settings in your web browser. Alternatively, you can control some third-party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

How we protect our website to keep your data safe

We do our best to keep your personal data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Accounts for website authors (staff only)

If you are a member of staff with an account to log onto our website, you are considered a website author (someone who creates pages or accesses form submissions). We store the personal information you provide in your profile for the purposes of identifying who has edited pages on our website. All website authors can view, edit or delete their own personal information at any time, but not each other’s — however website administrators can view the profile information for all website authors.

When you log into your account on this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. The website will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish a page or article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Changes to our privacy policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contact us

If you have any questions about these terms and conditions or the practices of this website, please email us at web.services@hey.nhs.uk