Non Criteria To Reside Ward – Hull Royal Infirmary – 130 East and 130 West

Patient Experience

  • Reference Number: HEY1427-2024
  • Departments:
  • Last Updated: 1 May 2024


This leaflet has been produced to give you general information about the 13th floor.  Most of your questions should be answered by this leaflet. It is not intended to replace the discussion between you and the 13th floor staff, but may act as a starting point for discussion. If after reading it you have any concerns or require further explanation, please discuss this with a member of the healthcare team caring for you.

Why do I need to go to the 13th floor?

Once your health team feel you no longer need care in hospital, you may be transferred up to the 13th floor so the multidisciplinary team can support you in planning your discharge. This may include social workers, rehabilitation assessors, doctors, nurses, therapists and discharge assistants.

How can the team help me?

This floor is a reablement unit which means that all of the staff will try to help you become as independent as possible whilst you are awaiting your discharge. You will continue to have nursing input during your stay. You will also work with Physiotherapists and Occupational Therapists as well as Intermediate Care Support Workers who will all aim to improve or maintain your walking, transfers and independence in activities of daily living.

Below are some examples of things that the team may be able to help with:

  • We encourage every patient to get out of bed in a morning to engage in their daily routine.
  • We encourage all patients to be dressed in their own clothes and footwear during the day and for you to do as much of this as independently as possible.
  • We encourage all patients to walk to the bathrooms for toileting (with support if needed) if this is what you will do at home.
  • We offer a range of therapy groups in the rehab room for people who wish to engage in crafts, games, exercise and balance work as well as a breakfast club for social dining.

Sometimes a patient can become unwell  whilst on the 13th floor. Do not worry we have registered nurses and doctors who will manage your condition safely. They might however need you to be transferred back to a base  ward if they feel that your condition warrants it.

Once you have an appropriate discharge plan agreed between yourself and the appropriate members of the MDT, we may ask you to be transferred to the Rossmore Community Rehabilitation Centre whilst you await everything to be put into place for your safe onward journey from hospital. This is a newly formed reablement unit based on Gladstone Street next to the Hull Royal Infirmary where your therapy input and care needs will continue to be met whilst you are awaiting your discharge plan to commence.

How do I prepare for the 13th floor?

 Please read the information leaflet.  Share the information it contains with your partner and family (if you wish) so that they can be of help and support.  There may be information they need to know:

  • Bring your own clothes and toiletries if possible so you can get up and dressed during the day.
  • Bring suitable footwear with no open backs to help prevent falling when mobilising.
  • Be prepared to walk to the bathroom (with assistance if needed) instead of using a commode or bedpan.
  • Be prepared for all staff to encourage you to do as much as possible for yourself and actively participate in activity and exercise on the ward.
  • Think about what your hobbies and interests are and share these with the staff so we can tailor your stay and therapy to suit your interests.
  • Be prepared to sit out in your chair for all meal times if you are able.

 How do I contact the 13th floor?

Should you require further advice on the issues contained in this leaflet, please do not hesitate to contact:

 Ward 130 east: tel: 01482 675753

Ward 130 west: tel: 01482 676432

Therapies Team: tel: 01482 311785. The team are available between 07:00 hrs and 16:30 hrs Monday to Friday.

Visiting times

Visiting times are between 11:00 hrs and 20:00 hrs.

No visiting at meal times unless 1 nominated visitor is helping with feeding  due to protected meal times.

Visiting is limited to strictly 2 visitors per bed due to space restrictions.

General Advice and Consent

Most of your questions should have been answered by this leaflet, but remember that this is only a starting point for discussion with the healthcare team.

Consent to treatment

Before any doctor, nurse or therapist examines or treats you, they must seek your consent or permission. In order to make a decision, you need to have information from health professionals about the treatment or investigation which is being offered to you. You should always ask them more questions if you do not understand or if you want more information.

The information you receive should be about your condition, the alternatives available to you, and whether it carries risks as well as the benefits. What is important is that your consent is genuine or valid. That means:

  • you must be able to give your consent
  • you must be given enough information to enable you to make a decision
  • you must be acting under your own free will and not under the strong influence of another person

Information about you

We collect and use your information to provide you with care and treatment. As part of your care, information about you will be shared between members of a healthcare team, some of whom you may not meet. Your information may also be used to help train staff, to check the quality of our care, to manage and plan the health service, and to help with research. Wherever possible we use anonymous data.

We may pass on relevant information to other health organisations that provide you with care. All information is treated as strictly confidential and is not given to anyone who does not need it. If you have any concerns please ask your doctor, or the person caring for you.

Under the General Data Protection Regulation and the Data Protection Act 2018 we are responsible for maintaining the confidentiality of any information we hold about you. For further information visit the following page: Confidential Information about You.

If you or your carer needs information about your health and wellbeing and about your care and treatment in a different format, such as large print, braille or audio, due to disability, impairment or sensory loss, please advise a member of staff and this can be arranged.