- Reference Number: HEY172/2024
- Departments: Trustwide - Adult
- Last Updated: 31 July 2024
Introduction
Our Chaplaincy Team is here to care for all patients, staff, friends and relatives. Coming into hospital can be difficult and we are here to support you, whether or not you have any religious faith.
The chaplains, supported by volunteers from our community, are available to listen; to talk; to pray or just sit with you. If you would like a chaplain to visit you during your hospital stay, please ask the ward staff to contact us, or telephone us on tel: 01482 675966 (for Hull Royal Infirmary, Castle Hill Hospital and the Queen’s Centre for Oncology and Haematology) – between the hours of 8 am to 4 pm. Please ask a member of staff to do this for you.
We provide a 24 hour emergency on call service. A chaplain can be contacted at any time, either as above or via the switchboard out of hours.
We can also contact a representative of your faith community for you, if you wish.
Email: hyp-tr.chaplaincy.team@nhs.net
Prayer Rooms
There is a prayer room at each hospital. These are open 24 hours a day:
- Whoever you are
- Whatever your beliefs
- Whenever you need it
Hull Royal Infirmary – The Haven, 1st floor, next to the Nourish Restaurant.
Castle Hill – beyond Main Reception on the corridor to wards 8, 9, 10, 11.
Queen’s Centre – Quiet Reflection Room on the ground floor on the right beyond the Pharmacy.
Services
Holy Communion can be brought to your bedside, or we can come to pray with you. Just ask a member of staff to contact us.
Muslim Prayer – see Prayer Rooms and TV outside The Haven for local times.
General Advice and Consent
Most of your questions should have been answered by this leaflet, but remember that this is only a starting point for discussion with the healthcare team.
Consent to treatment
Before any doctor, nurse or therapist examines or treats you, they must seek your consent or permission. In order to make a decision, you need to have information from health professionals about the treatment or investigation which is being offered to you. You should always ask them more questions if you do not understand or if you want more information.
The information you receive should be about your condition, the alternatives available to you, and whether it carries risks as well as the benefits. What is important is that your consent is genuine or valid. That means:
- you must be able to give your consent
- you must be given enough information to enable you to make a decision
- you must be acting under your own free will and not under the strong influence of another person
Information about you
We collect and use your information to provide you with care and treatment. As part of your care, information about you will be shared between members of a healthcare team, some of whom you may not meet. Your information may also be used to help train staff, to check the quality of our care, to manage and plan the health service, and to help with research. Wherever possible we use anonymous data.
We may pass on relevant information to other health organisations that provide you with care. All information is treated as strictly confidential and is not given to anyone who does not need it. If you have any concerns please ask your doctor, or the person caring for you.
Under the General Data Protection Regulation and the Data Protection Act 2018 we are responsible for maintaining the confidentiality of any information we hold about you. For further information visit the following page: Confidential Information about You.
If you or your carer needs information about your health and wellbeing and about your care and treatment in a different format, such as large print, braille or audio, due to disability, impairment or sensory loss, please advise a member of staff and this can be arranged.
