Help for those on hospital waiting lists

Communications TeamNews

Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital – which gives direct access to the latest average wait time information for our trust (excluding cancers), as well as helpful advice and support whilst you wait.

Updated weekly, the site is easy-to-use and is open to all, meaning a patient’s carer, friends, relatives and NHS team can also access the same information.

We encourage those on waiting lists to look at the site as they may find the information they want without needing to contact their GP or hospital for an update.

Important: While still in its early days, the website will only provide an average waiting time for all procedures across a particular specialty, and therefore this should not be taken as an exact measure of how long you will wait. Some procedures will happen more quickly, while others may take longer than the average wait time stated.  More detailed information is expected to be included on the platform over time, as the site develops.

As well as waiting time information, My Planned Care also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other support whilst you wait. It can also help you to prepare for your appointment/operation, including how to make a plan for your care and treatment alongside your healthcare professional.

To access waiting time information for Hull University Teaching Hospitals NHS Trust, visit