Last Updated: 8th September 2020 at 15:15
We’ve introduced social distancing to keep patients and staff safe in our Emergency Department. That means we can’t accept relatives or loved ones with the person requiring treatment.
If you’re thinking of coming to A&E, don’t forget our ABC:
A – Arrive alone
Due to social distancing requirements, you will not be able to wait in the department with family or friends. *
B – Be prepared for a long wait
Our department is getting increasingly busy. Why not get seen and treated faster at a local Urgent Treatment Centre, or give your GP surgery or NHS111 a call?
C – Cover your face
Everyone inside the hospital must wear a mask or other face covering to help limit the spread of COVID-19.
* Special provision will be made for children, those with additional needs, or those with carers who required additional support while attending the department.
Use this online service if:
- you think you might have coronavirus;
- you’ve been to a country or area with a high risk of coronavirus in the last 14 days;
- you’ve been in close contact with someone with coronavirus;
- you have symptoms including a dry, persistent cough, a high temperature, or have lost your sense of smell or taste.
Visit the NHS website for more information.
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
- Wear a face covering as soon as you enter a hospital building.
- Wear a face covering in supermarkets, shops or places with lots of people.
- Ensure your face covering completely covers your nose and mouth.
Since the COVID-19 pandemic started, the government’s central COVID-19 fund has enabled Hull University Teaching Hospitals NHS Trust to pay for free telephone calls, audio books and television for all patients using the Hospedia system.
This funding is no longer available to us and therefore from 14th August 2020 we will have to reinstate charging for these services. Patients can continue to make free outbound calls from their bedside unit to numbers starting 01,02,03 and mobiles at all times.
| Package | Duration | Price |
|---|---|---|
| Television viewing Channels 1-5 | 8.00am – 12.00pm | Free |
| Outgoing telephone calls to 01482 landlines | 24/7 | Free |
| Outgoing mobile calls | 24/7 | Free |
| Incoming telephone calls payable by the caller | Per minute | 13p |
| Incoming mobile calls payable by the caller | Per minute | 13p (plus any mobile network provider charge) |
| Television viewing (after 12 noon) | 1 day | £7.90 |
| Television viewing | 3 days | £19.90 |
| Movies (via television) | 1 day | £9.90 |
| Movies (via television) | 3 days | £24.90 |
| Audio Books | 1 day | £5.00 |
| Audio Books | 3 days | £10.00 |
| Audio Books | 5 days | £15.00 |
| Audio Books | 7 days | £17.50 |
You can visit the Hospedia website for further information about their services.