Audiology | Hull University Teaching Hospitals NHS Trust

Please note: Our current waiting time for new hearing aid fittings is 6–8 months. We apologise for the delay and appreciate your patience.

Contact

If you need help or have any questions, you can contact us in the following ways:

Call 01482 468356
This is an answerphone service. Please leave your name and contact details. A member of the team will call you back as soon as we can. Please leave only one message, as extra messages may delay your call back.
Text 07799 895033
Email huth.audiology@nhs.net

Hearing Aid Repairs

Face-to-face appointment

If your hearing aid needs repairing, please contact us using the contact details above to arrange an appointment.

Drop-off repair service

If you can manage without your hearing aid for a few days, you can use our drop-off repair service.
Please put your hearing aid(s) in an envelope and clearly write:

Your name
Your address
Your telephone number
A short description of the problem

Place the envelope in the hearing aid drop-off box.

We will call you when your hearing aid is ready to collect. Please wait until we contact you before returning to collect it.
Please note: it may take a few days for your hearing aid to be repaired.

A new replacement administration charge of £75 per hearing aid will be introduced in the coming weeks. This is because of the increasing number of hearing aids being lost or damaged. This charge is not for the hearing aid itself. NHS hearing aids stay NHS property and are loaned to patients for as long as they need them.

Why is this being introduced?

Between April 2025 and March 2026, replacement hearing aids cost the NHS about £130,000. Around 428 hours (over 11 weeks) of staff time were spent replacing lost or damaged devices. This has had a significant impact on waiting times.

Please remember, hearing aids are your responsibility while they are in your care. Lost or damaged hearing aids may result in a £75 administration charge per device. When upgrading your hearing aids, your old devices must be returned to the department, as they are still NHS property.

Thank you for helping us protect NHS resources and cut waiting times.

Locations

Castle Hill Hospital

The Audiology Department at Castle Hill Hospital is located at Entrance 2, Building 27, A1. This is our primary location where the majority of hearing diagnostic and support services are delivered, including:

Hearing assessments
Hearing aid fittings
Hearing aid reviews
Hearing aid repairs

Getting to Our Hospitals and Parking

Hull Royal Infirmary

The Audiology Department at Hull Royal Infirmary is located on the first floor of the Main Tower Building.

Parking is available next to the hospital on Argyle Street. Disabled parking for Blue Badge holders is available at the front of the Main Tower Building.

Getting to Our Hospitals and Parking

Other locations

Appointments at these locations are in high demand and can fill up quickly. This means we may not always be able to offer an urgent appointment at these sites.

Alfred Bean Hospital, in the outpatients department.
Bridlington Road, Driffield. YO25 3JR
Bransholme Health Centre
The Audiology Department is located to the east of North Point Shopping Centre.
Goodhart Road, Hull, HU7 4DW
East Riding Community Hospital, in the outpatients department.
Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0FA
Marfleet Health Centre, in the outpatients department.
348 Preston Road, Hull. HU9 5HH
Withernsea Community Hospital, in the outpatients department.
Queen Street, Withernsea. HU19 2QB

Team

Navdeep Hayre – Head of Audiology, Specialism: Paediatric Audiology
Carl Davy – Deputy Head of Audiology, Specialism: Student Mentor and Tinnitus Counsellor
Abid Khan – Audiologist, Specialism: Tinnitus Counsellor, Balance, Adults and Complex Cases
Audiologists
- Ellie Jones
- Anjana Rameshchandran
- Meenakshi Suresh
- Victoria Tonking
- Katie Wallace
Associate Audiologists
- Tahmina Chowdhury
- Marcel Khan
Assistant Audiologists
- Kathleen Bagshaw
- Bethany Barlow
- Oliver Cottanceau
- Chloe Robson
- Ashikka Uddin
Holly Robinson – Clinical Administrator
Nicola Shakespeare – Administration Supervisor

The Hearing Screening Team are based in Beech Ward on the first floor of the Hull and East Yorkshire Women and Children’s Hospital.

Tracy Kemp – NHSP Team Lead, Clinical Scientist, Paediatric Service Manager
Georgina Chrost – NHSP Local Manager
Allison Bird – Senior Hearing Screener
Hearing Screening Team
- Laura Alsop
- Leanne Barr
- Lizzi Hickson
- Rachel Kay
- Julia Pool
- Kristina Purdon
- Jasmin Suggit
Sandra Millington – Admin Assistant

Accreditation

Providing Quality You Can Trust

We are proud to be accredited under the Improving Quality in Physiological Services (IQIPS) programme, delivered by the United Kingdom Accreditation Service (UKAS).

IQIPS accreditation is an independent assessment that recognises services delivering high standards of clinical care, patient safety and continuous quality improvement. It provides reassurance that our Adult Audiology Service has been independently assessed against nationally recognised standards and is committed to delivering safe, effective and patient-centred care.

What This Means for Our Patients

Choosing an IQIPS-accredited service means you can be confident that we:

Deliver care that meets nationally recognised quality standards.
Put patient safety at the heart of everything we do.
Use evidence-based clinical practices and up-to-date procedures.
Regularly seek and act on patient feedback to improve our service.
Maintain high standards of equipment calibration, infection prevention and clinical governance.
Ensure our staff are appropriately trained, competent and supported through ongoing professional development.
Continuously review and improve the quality of the care we provide.

Our Commitment to Quality

Maintaining IQIPS accreditation is an ongoing process rather than a one-off achievement. We continually monitor our performance through:

Clinical audit and quality improvement projects
Patient feedback and experience surveys
Staff training and competency assessment
Incident reporting and learning
Regular management reviews
Independent external assessment by UKAS

This ensures that we continue to provide high-quality, safe and effective audiology services for our patients.

Why IQIPS Matters

IQIPS accreditation demonstrates our commitment to excellence and provides independent assurance that our service:

Delivers safe, high-quality care
Meets nationally recognised standards
Is committed to continuous improvement
Values patient experience and involvement
Maintains robust clinical governance and quality assurance

For our patients, this means greater confidence that they are receiving care from a service that has been independently assessed for quality, safety and effectiveness.

Working Together for Better Hearing Care

Our accreditation reflects the dedication of our entire team to delivering the highest standards of adult audiology care. We remain committed to continually improving our services, listening to our patients and providing compassionate, evidence-based care for everyone who uses our service.

How did we do?

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