- Reference Number: HEY1185/2020
- Departments: Oncology (Cancer Services)
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Queen’s Centre for Oncology and Haematology (Castle Hill Hospital)
Just Drop in
Welcome to the Cancer Psychological Service, previously named the Oncology Health Centre, based in the Queen’s Centre for Oncology and Haematology at Castle Hill Hospital. Please get in touch with us to see at first-hand what we can offer. This leaflet is intended to give you information about the centre and how we may be able to help you. We currently offer a support telephone and video line, where you can ‘drop in’ and chat with a member of the team. We also aim to organise occasional pop-up services soon (times and dates to be confirmed).
Welcome and Opening Times
There will be someone to welcome you.
The ‘Drop In’ Phone Line is open every Wednesday between 9.30am until 3.30pm (closed 12-1pm) on (01482) 461130. The ‘Drop In’ Video Line is open every Tuesday between 9.30am until 3.30pm (closed 12-1pm).
You can access the video support via the link on our website: https://www.hey.nhs.uk/queens/cancerpsychologicalservice/
Suggestions and Feedback
We welcome suggestions and feedback. If you can think of any way in which we could improve our service, please do not hesitate to tell us.
Our team is made up of different professionals including:
- Clinical Psychologists
- Specialist Nurses/Cognitive Behavioural Therapists (Oncology)
- Senior Registered Nurses
- Psychological Support Workers
- Secretarial/Admin Team
We strive continuously to improve the standard of our care and to develop new approaches. Therefore, it is possible that you may be invited to take part in one of our research studies. If you are invited, we wish to emphasise that you are not under any obligation whatsoever to take part. If you do agree to participate, please remember that you are free to change your mind at any time. All of our studies have been scrutinised and approved by the local Ethics Committee and the Hull University Teaching Hospitals NHS Trust Research and Development Department.
We can offer you immediate one-to-one support through these lines. If you would like to request a call-back from our team, please call (01482) 461060 / 461061 from 9.00am until 3.00pm Mondays-Fridays (except bank holidays).
Our aim is to support the mental wellbeing of you and your family. Many patients find it is also helpful to meet informally at one of our pop-up drop in sessions, adhering to government social distancing guidelines.
However, if you wish for a private consultation, please tell the staff and we will be happy to arrange this.
Please remember that you are welcome to call the phone line at any time that we are open and you do not need an appointment.
Can we help you?
In conjunction with the other members of the team involved in your treatment, we are here to:
- help you achieve the best possible health and quality of life during and after your journey with cancer
- give you information you feel would be helpful
- offer you support and practical help
- discuss any matters that are concerning you and your family
- give you the opportunity to learn various ‘self-help’ skills such as special types of relaxation and visualisation
Quality of Life
Our aim is to help you achieve the best possible health and quality of life during and after your treatment. That is why we are called the Cancer Psychological Service – we are here to support you.
We can give you practical advice about managing your emotional wellbeing. We can also give you information leaflets about coping with your illness, its treatments and side effects.
As well as offering you the opportunity to talk over any matters of concern with one of our specially trained staff, if you wish, we can teach you various ‘self-help’ techniques, for example, relaxation and mindfulness. Our research has shown that many people find they are helpful in improving quality of life both during treatment and afterwards, so you are always welcome to try these self-management strategies with us.
You are welcome to include members of your family or friends when you are talking to us. They may find it helpful to be involved. We are aware that they may have questions about your treatment. However, we will not discuss any aspects of your illness or treatment without your permission. We also offer support to your family and personal relations as we understand that cancer can affect anyone, even those without the diagnosis.