Alternatives to the Emergency Department

Patient Experience

  • Reference Number: HEY1121/2021
  • Departments: Emergency Department, Paediatrics
  • Last Updated: 12 March 2021


This leaflet has been produced to explain some of the alternative services that you may wish to consider instead of the Emergency Department. The Emergency Department is not the best place for many conditions, which are often better managed at other places and in other ways. The Emergency Department is, however, the best place for managing emergency illness and injury.

Telephone advice

NHS 111 is the best way to get advice over the telephone. The team are trained to use your symptoms to guide them and will give you the most appropriate advice and information to help you manage your condition. They may arrange for you to speak to a doctor or nurse, may advise that you visit a pharmacy or your doctor, a Walk-In Centre or Minor Injuries Unit or, if your problem is an emergency, they may direct you to the Emergency Department.

If you are not sure whether you need to come to the Emergency Department, call 111.

Staff at the hospital, including the Emergency Department, are not trained in giving advice over the telephone, so will not be able to answer questions about your symptoms if you ring. We are also unable to give out waiting times – all patients are triaged on arrival to the department, so how long you wait depends on the injury or illness you have come with, as well as how busy we are.

In an emergency, call 999

Your doctor

Your doctor knows your medical history and is often best placed to manage a wide variety of illness, both long-term and new.

Urgent Treatment Centres

Beverley Urgent Treatment Centre

East Riding Community Hospital, Swinemoor Lane, Beverley, East Yorkshire HU17 0FA

7 days a week, 365 days a year, 8.00am – 8.00pm. The last booking is 7.30pm.

The X-ray is open 8.00am – 8.00pm, 7 days a week. The last booking is 7.45pm.

The X-ray does not cover the following: hip X-rays, chest X-rays, facial X-rays, neck or back or pelvic X-rays.

Bransholme Urgent Treatment Centre

Goodhart Road, Bransholme, Hull, HU7 4DW

Telephone: (01482) 344665

7 days a week, 365 days a year, 7.00am – 11.00pm. The last booking is 10.30pm.

X-Ray opening times: Monday – Friday: 8.00am – 5.00pm (Last arrival 16.45pm). Weekends and Bank Holidays: 10.00am – 6.00pm (Last arrival 5.45pm)

Bridlington Urgent Treatment Centre

Entrance A, Bridlington Hospital, Bessingby Road, Bridlington, YO16 4QP

7 days a week, 365 days a year, 8am – 8pm. The last booking is 7.30pm.

Due to Coronavirus X ray opening times have changed. Monday 9.00am – 6.00pm – Friday and Saturday / Sunday 10.00 – 2.00pm.

Goole Urgent Treatment Centre

Goole and District Hospital, Woodland Avenue, Goole, DN14 6RX

7 days a week, 365 days a year, 8.00am – 8.00pm. The last booking is 7.30pm.

The X-ray is open 8.0am – 8.00pm, 7 days a week. The last booking is 7.45pm.








GP Walk in Service

Story Street Walk-In Centre

Wilberforce Health Centre, 6 – 10 Story Street, Hull, HU1 3SA

Telephone: (01482) 335180

8.00am-8.00pm 7 days a week and Bank Holidays

You do not have to be registered with the practice and you do not need an appointment to access the walk-in service.

Appointment-based 8 – 8 Appointment Centres

You cannot just walk-in to these centres, you will need to call 111 first, who will make you an appointment if this is appropriate.

Driffield 8-8 Centre

Alfred Bean Community Hospital, Bridlington Road, Driffield, East Riding of Yorkshire, YO25 5JR

Withernsea 8-8 Centre

Withernsea Hospital, Queen Street, Withernsea, HU19 2QB

Patients in Withernsea and the surrounding area can call your local doctor’s practice on 0333 332 4242 where you will hear an option to press 4 if you have a minor injury.


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