Trust response to latest CQC inspection report

Eight months ago, the Care Quality Commission carried an inspection of Hull and East Yorkshire Hospitals NHS Trust.

Today, the CQC has published its report.

Chris Long, Chief Executive for Hull and East Yorkshire Hospitals NHS Trust, said:

“We are very encouraged that the CQC feels our Trust has improved since its last inspection visit and we believe we have made further improvements since they came in July 2016.  It was particularly gratifying to note that the report acknowledges how far we have come in improving our A&E services as well as our medical care, surgery, end of life care and children’s services. Inspectors also highlighted changes to the working culture for our staff, with better workforce engagement and leadership in place across the Trust and I would like to thank our staff for their commitments to patients and the Trust and for their hard work in delivering these improvements.

“Clearly, we acknowledge those areas that the CQC has identified where further work is required. Indeed, the overall ratings matched our own self-assessment of the ratings of our services at the outset of this inspection.  We rated ourselves as requires improvement as we recognised the work that we still had to do.  However, I am also pleased that a lot of the progress we have made has been recognised.  Since the inspection seven months ago we have been addressing the areas where further work is needed , along with implementing new processes and systems and changing practice in areas that the inspectors had also earmarked for improvement. Notably, we have worked hard to recruit more medical and nursing staff in key areas, improved our approach to learning lessons from incidents and reduced many of our waiting lists for patients.

“Nationally the NHS is experiencing significant challenges and pressures across the whole health system and two thirds of all hospital trusts are rated as ‘requires improvement’.  Many of the complex issues that health systems face become highlighted in hospitals where patients often come unnecessarily as a result of care being unavailable elsewhere. Our challenge is to address this and find new ways of working in partnership with our commissioners, mental health, social care and community services to build a system that works for patients.

“We accept and agree with the findings of this CQC report which  contained no enforcement notices for the Trust. We are pleased that the report highlights some of the outstanding areas of practice where our staff are demonstrating their ability to adapt and deliver high quality safe services and they should be congratulated for their performance.”

You can also listen to Chris Long’s response here.

Sarah Smyth, Director of Quality and Clinical Governance/Executive Nurse at Hull CCG, said:

“We’re pleased to see an improvement in children and young people’s services, A&E and surgery, as well as the staff culture, at Hull and East Yorkshire Hospitals NHS Trust (HEYHT). We find it encouraging that the changes being made by the teams working at HEYHT are already having a positive impact on patient care and safety.

“We are already working with HEYHT on the areas highlighted to require improvement by the CQC and we are confident that with the right support the Trust will progress towards a ‘good’ rating in the near future.”

Paula South, Director of Quality and Integrated Governance / Executive Nurse, East Riding of Yorkshire Clinical Commissioning Group (CCG) said:

“We are pleased with the improvements Hull and East Yorkshire Hospitals NHS Trust has made, particularly the work carried out to enhance A&E services and surgery . This is a positive and encouraging step, and the CCG will continue to work closely with the Trust on their journey to achieve a ‘Good’ CQC rating.

“Periods of ill health are very worrying at the best of times. We want everyone in our community to feel confident that they and their families get the best care possible when they need to go into hospital. This report demonstrates the Trust has worked hard to drive forward improvements in health services.”

You can view the full report by visiting the CQC’s website, here.